Welcome to Pattison Media Auction!Net Help Desk. In this help section you can find answers to frequently asked questions.
If you have a question that is not addressed here, please email us at firstname.lastname@example.org
Auction!Net is operated by WILD 95.5 Lethbridge's New Country, All Hits B93 and lethbridgenewsNOW.com in Lethbridge, Alberta, Canada, a division of Pattison Media Ltd. Our offices address is:
Suite 220, 410-7th Street South, Lethbridge, Alberta, T1J 2G6
How do I get started?
In order to bid on an item, you must register first. You must be 19 years or older to bid.
Register early! Don't leave your registration to the last moments of the auction as you may be disappointed; the system requires enough time receive your registration and validate your e-mail address and confirmation before you can bid.
Click on the "Register" button, and enter your personal information.
Please fill in all required fields. (A credit card is not required to register.)
You must have a valid e-mail address, as we will email you a registration letter, which you will have to open and click on the link enclosed to activate your account.
If two people in the same household both want to bid separately on auction items, they must register separately with two different e-mail addresses. Each person can register only once with the same email address. You cannot register twice (different usernames) using the same e-mail address.
Once you have registered and received the registration letter to activate your account, you can begin bidding.
How do I find items that I might like to bid on?
There are two methods to find items. You can browse through the auction categories to see if there are any items of interest to you, or you can enter a keyword in the "Search" section on the site.
How do I bid?
Click on the item you want to bid on and follow the on screen directions. Please note that by placing a bid you are making a contract between you and the seller (Pattison Media Ltd.) Once you place a bid, you may not retract it. It may be illegal to win an auction and not purchase the item.
Can I retract a bid once it has been placed?
No, please bid carefully. You cannot retract a bid once it is placed. Please note that by placing a bid you are making a contract between you and the seller (Pattison Media Ltd). It may be illegal to win an auction and not purchase the item.
Hey, I bid on an item and now it's not available. What happened?
Sometimes items have to be pulled from Auction!Net early due to circumstances beyond our control. If this does occur,all bidders on that item will be notified.
What is the Five Minute Rule?
Items in the auction will remain open until bidding has stopped for five minutes, even if time has expired on the item. Remember to keep refreshing the web page if you are bidding on an item, even if it has passed its expiry time. If you do not refresh the page, you may not see that a new bid has replaced yours. Items will close only after no bids have been received for five minutes after time has expired on the item.
The Master List:
In the event of any discrepancy Auction!Net’s Master List shall prevail. Winning bidders will be notified by e-mail at the close of each auction item; any errors or omissions in the winners' postings are subject to the final winning bidders' Master List.
My Watch List
You can create a list of items you would like to buy or are interested in. All the items in the auction have a link to the "My Watch List". As you are browsing, you can add the items you are interested in to your watch list. This makes it easier to track your favorite items.
What if I am the successful bidder on an item, what next?
If you are the high bidder when the auction closes you will receive a notification by e-mail with further instructions. Once the entire auction is complete, an invoice will be provided to you compiling all your purchases along with applicable taxes.
Where do I pay for my items?
Payment must be made as follows:
Upon full completion of the Spring 2023 Auction!Net on Thursday, May 18, 2023 an invoice will be emailed to each winning bidder compilling all items won during the auction along with applicable taxes. A link will be porovided via our trusted payment partner Bambora.com / Worldwide Payments in cooperation with TD Canada Trust. The invoice will provide a secure payment link using your Visa or Mastercard only (not including Visa or Mastercard Debit).
Only under extreme circumstance will payment be made by credit card (by telephone) or cash by apppointment only at our office. Due to the current health crisis, access to our office is extremely limited and online payments are the preferred method.
What payment methods can I use?
We accept VISA and MasterCard only. If special arrangements are needed please call 403-329-0955 and speak to Janet Bell.
What do I do once my payment has been processed?
Once you have paid for your item(s), a certificate or Winning letter will be sent to you. For larger items, your letter will give you instructions to arrange curbside pick up with the sponsor business.
Auction!Net will notify the sponsor business of the winning bidder's name and payment confirmation.
I bought a gift certificate on the Auction. How long is it valid?
Gift certificates are valid a minimum of 6 months following the close of the current auction. Please see your Proof of Purchase Certificate for more details. Gift Certificates have no cash value.
What if I need shipping or delivery?
Shipping or delivery arrangements must be made with the sponsor business. Any shipping or freight charges are the responsibility of the bidder.
Do any charges get added to our auction bid if we win?
As per Federal and Provincial Tax laws, all applicable taxes will be applied the same way they would apply if you were to purchase the item directly from the supplying business.
When does the auction close?
The items will close according to various categories over the course of four days: May 15, 16, 17 and 18, 2023 from 6:00pm to 10:30 pm. Check each item to determine its specific closing day and time. Note: All closing items are subject to the Five Minute Rule.
Do you want to know what I think about the auction?
Definitely, if you have any comments or suggestions for our next auction, please contact us via e-mail: email@example.com or use the feedback form.
If you are not receiving e-mails then please check in the Hotmail Junk Folder.
Auction!Net and its suppliers cannot be responsible for any Internet access outages or computer issues for auction registrants. For technical support consult your Internet access provider or computer service technician.
Auction!Net, WILD 95-5, B-93 and lethbridgenewsNOW.com are not responsible for the contractual agreement between the seller and the buyer based on the terms and conditions outlined in Pattison Media's Auction!Net.